Tag: Mathcad

How to Use the Brand-New Online Mathcad Support Center

In last week’s blog, one of the tools I pointed out was our brand-new, online Mathcad Support Center. Today I want to walk you through what this tool can do. The tool was designed to answer the most frequently-asked questions we get about installation and licensing. Because Mathcad has gone through so much transition on this front, from being acquired …

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A Mathcad User Story – Kudos to Technical Support

Hi Folks, In a previous post, I own up to the fact that some customers are having challenges acquiring and/or installing a Mathcad license, only to be transferred around PTC as they try to get their issue resolved. Or some just have general issues with the product itself. And while no news is good news, it’s nice to hear praise …

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Mathcad Strives to Improve Customer Service

I want to acknowledge that some of our customers have been experiencing challenges installing the Mathcad software and acquiring a license with the release of Mathcad 15.0 – and we’ve been listening.  The Mathcad team has spent time reviewing the process, and identified a few areas causing the issues. Here are the fixes we’re working hard to implement and solve …

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What is the Mathcad Blog For, Anyway?

Hey everyone… We’re excited to see an uptick in blog readership, both in terms of daily activity, and e-mail and RSS subscription (you are signed up to get blog posts by e-mail or through RSS, right?).  We spent some time giving the blog a refresh – a shave, new shirt, and set of cufflinks.  Perhaps we never explicitly stated it, …

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