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- Google Makes Android, But Samsung Makes All the Money
- Sam Grobart | May 16, 2013
- Five Ways to Profit From the New Rapid Prototyping Movement
- IndustryWeek | May 16, 2013
- 8 Ways to Design End-of-Life Into Your Products
- Design News | May 16, 2013
- Samsung Announces New '5G' Wireless Technology
- Sam Grobart | May 13, 2013
- Sensors Help Shrink Medical Devices
- Design News | May 13, 2013
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Tag: services
Service Transformation: 5 Ways to Influence Positive Change
Service transformation is top of mind for most manufacturers. Moving from a cost-based service strategy to one that is profit-based is critical to driving revenues and profitability. Getting ahead no longer rest solely on the features and functionality of a company’s products. Today’s market leaders are not only providing their customers with good products but they are helping them achieve …
Managing Product Parts for Better Field Service
When we think of field service our minds jump to trends around mobility, tablets, and BYOD (bring your own device). The topic of service parts is often overlooked, yet it’s absolutely vital to field service. According to Aberdeen Group’s recent Field Service 2013: Workforce Management Guide the number one reason organizations were unable to resolve an issue the first time …
How Global Manufacturers Can Better Manage Technical Information
Expanding operations around the world have opened vast new business arenas for many manufacturers. Each year, sales outside of their original domestic marketplaces may constitute ever-larger shares of these companies’ overall returns. Yet with globalized opportunities have come globalized challenges. And perhaps no one feels these challenges more sharply than the manufacturers’ technical information departments. It’s not uncommon for a …
5 Ways to Effective Field Service Workforce Management
Injecting efficiency in field service is usually seen as a means to cut back on service cost and to drive greater productivity from field workers. Yet most organizations haven’t yet understood the link between a more effective and efficient field service organization and improved customer satisfaction and profitability results. In recently published Aberdeen research, organizations with an 80 percent level …
The New Manufacturing Lifecycle: An Interview With Jim Hepplemann
In 2012, the World Economic Forum, in conjunction with Deloitte Touche Tohmatsu Unlimited, published a report titled “The future of manufacturing. Opportunities to drive economic growth.” It posed the question, “Does Manufacturing Still Matter?” The report provided the following statistics and information on the trend of the global manufacturing industry: “Manufacturing’s share of global value added has declined steadily over …
Is Shoddy Technical Information Holding Back Your Service Department?
Did you know that nearly half of the average service technician’s day is wasted in unproductive activity? In fact, industry research shows that the typical service organization achieves only a 56 percent level of efficiency. And the impact can extend far beyond the service team. The manufacturer may experience a “chain of pain” whose sources can be traced, more often …
Posted in Best Practices
Tagged customer value, Service Lifecycle Management, services, SLM, technical information
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Why Customer Value Depends on Technical Information
The life of a complex industrial or consumer product can extend for years or even decades. That’s a lot of time for the customer to optimize value through a product. But it’s also an opportunity for the manufacturer to nurture and grow the customer relationship with careful and attentive service. The manufacturer’s service challenge is to deliver as much product …
Posted in Best Practices
Tagged customer value, Service Lifecycle Management, services, SLM, technical information
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Rolling out the Red Carpet for Customers: Why Service Matters
Oscar season just ended, and if you are a movie aficionado like me you may have kept up with all of the red-carpet action. Well recently, I had my own first-hand experience with a red carpet. Was I wearing Valentino or Marchesa you may ask? Unfortunately no, but it did leave a lasting impression. The red-carpet experience I had was …
Is Big Data the Answer to Pricing Service Parts?
Recent articles addressing the Service Parts Pricing process have touted the utilization of “Big Data” to help companies achieve their potential. However, merely having access to “Big Data” does not inherently solve the unique and often complex problems that service organizations are facing in today’s competitive service parts marketplace. Many pricing analytics solutions were built for addressing pricing across all …
Irene and Sandy Prove Why Customer Service Matters
In the days and weeks after Tropical Storm Sandy there was a deluge of frustrated East Coasters complaining about the general lack of good customer service, especially from utility providers. Angry citizens went on the radio to gripe about being put on hold for hours on end only to be transferred to a recorded message. “We’re doing our best,” and …
Posted in Connections
Tagged manufacturing, Service Lifecycle Management, services, SLM
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