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Tag: Mathcad
Troubleshooting that Leads to Less Trouble Ahead
Have you ever been in the middle of writing a really important email, writing the conclusion to a report, or putting the finishing touches on a slide deck when all of a sudden your computer freezes and you realize you’ve just lost all the work you’ve been doing for the past 20 minutes, 2 hours, or 3 days? It’s one of the worst feelings …
Posted in Mathcad, Mathcad A to Z, Tips & Tricks
Tagged installation, licensing, Mathcad Prime 2.0, support, technical support, troubleshooting
2 Comments
Mathcad Licensing – Part 3
As promised before, we continue to strive for an improved installation and licensing process for Mathcad, and Prime 2.0 contains some significant enhancements that will make it much easier to get up and running. First and foremost, any purchased version of Mathcad is once again activated by a simple product code. Once you log in and provide this code, we …
How to Use the Brand-New Online Mathcad Support Center
In last week’s blog, one of the tools I pointed out was our brand-new, online Mathcad Support Center. Today I want to walk you through what this tool can do. The tool was designed to answer the most frequently-asked questions we get about installation and licensing. Because Mathcad has gone through so much transition on this front, from being acquired …
Posted in Tips & Tricks
Tagged enterprise, installation, licensing, single user, support, trial, troubleshooting
5 Comments
Licensing and Installation – Getting Started With Mathcad Quickly
My first blog on Mathcad licensing has generated enough conversation and feedback that we have decided to create a series, in bite size chunks, to address the most pressing questions we receive from users. The most common request for help I receive is along these lines – ‘I can’t get Mathcad running on my computer’. This is certainly a scenario …
Posted in Tips & Tricks
Tagged case logger, help, installation, licensing, troubleshooting
4 Comments
Mathcad Licensing – Part 2
I’m back! My first blog on the Mathcad 15.0 licensing process generated such excitement and enthusiasm that I was called for an encore…. Well, not really. Unfortunately we get enough questions about how to get a new license, or regenerate an old license, or how to move a license from one computer to another, and many other frequently asked questions …
Mathcad 15.0 – New Licensing Process
Hello, everyone. My name is Brent Edmonds, and I’m the Director of Operations for the Mathcad business unit at PTC. To satisfy our valued Mathcad customers, we are continually striving to make changes to the way we interact with our users. Sometimes these changes are small and incremental, and might only have a negligible impact on any one user, and …
