My first blog on Mathcad licensing has generated enough conversation and feedback that we have decided to create a series, in bite size chunks, to address the most pressing questions we receive from users.
The most common request for help I receive is along these lines – ‘I can’t get Mathcad running on my computer’. This is certainly a scenario we want to help fix!
Mathcad is universally recognized by users for its ease of use, and Mathcad Prime 1.0 is getting rave reviews for its new task-based interface; we believe it is also easy to install and license once you know what is expected. Let’s take a look at a few areas where users can get tripped up.
To help resolve this user request, the first thing I need to know is which of the following is occurring:
- The installation of the software is failing. By installation I mean moving the bits of code from the CD or downloaded file to your computer.
- The software installed fine, but now the user can’t retrieve a license file to activate Mathcad.
If you are facing either of these scenarios, here are the first steps you should take — and in this order.
For installation issues, check out these Mathcad Prime 1.0 resources:
- Read Me First document
- Step-by-step installation instructions with screenshots
- On-line case logger for technical support (if utilizing the first two tips doesn’t help)
For licensing issues, your Mathcad Prime 1.0 resources are:
- Licensing FAQs
- Licensing video
- Licensing step-by-step instructions included with software shipment
- On-line case logger for technical support (again, the on-line case logger is a resort to consider after trying the other suggestions)
Mathcad Prime 2.0 is scheduled for release in early 2012, and we’re making significant improvements in both the installation and licensing process. Our ultimate goal is replace the various pieces of purchase information with one, simple product code to activate the software.
I think you’ll be pleased with what we’re building!