Licensing and Installation – Getting Started With Mathcad Quickly

My first blog on  Mathcad licensing has generated enough conversation and feedback that we have decided to create a series, in bite size chunks, to address the most pressing questions we receive from users.

The most common request for help I receive is along these lines – ‘I can’t get Mathcad running on my computer’. This is certainly a scenario we want to help fix!

Mathcad is universally recognized by users for its ease of use, and Mathcad Prime 1.0 is getting rave reviews for its new task-based interface; we believe it is also easy to install and license once you know what is expected. Let’s take a look at a few areas where users can get tripped up.

To help resolve this user request, the first thing I need to know is which of the following is occurring:

  1. The installation of the software is failing. By installation I mean moving the bits of code from the CD or downloaded file to your computer.
  2. The software installed fine, but now the user can’t retrieve a license file to activate Mathcad.

If you are facing either of these scenarios, here are the first steps you should take — and in this order.

For installation issues, check out these Mathcad Prime 1.0 resources:

For licensing issues, your Mathcad Prime 1.0 resources are:

Mathcad Prime 1.0 Licensing Video

A video guides you through the Mathcad Prime 1.0 licensing process

Mathcad Prime 2.0 is scheduled for release in early 2012, and we’re making significant improvements in both the installation and licensing process. Our ultimate goal is replace the various pieces of purchase information with one, simple product code to activate the software.

I think you’ll be pleased with what we’re building!

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4 thoughts on “Licensing and Installation – Getting Started With Mathcad Quickly”

  1. Judy Seymour says:

    I have a new laptop and would like to activate MATHCAD 11 on it that I has used for years. It still meets my needs. How do I activate it? The link from the dialog box to activate does not give me an option.

  2. Judy, you can use our online tool to request a new activation for your Mathcad 11 software. The tool can be found at http://www.ptc.com/support/mathcad_supportCenter.htm. Follow the instructions for Single User licensing once you have your web account set up.

  3. Robert A. Hedeen says:

    My problem also involves Mathcad 11, but in my case it just stopped working. I start it, get the hourglass for about a 5 seconds, and then nothing. The application appears and then vanishes from my task manager. This just started a few months ago. I have repeatedly removed and re-installed it without effect. Do not want to upgrade. Running Windows XP SP3 32-bit. What gives? I have some work that I need to do here. Any advice is appreciated.

  4. Robert, you can use the same online support tool @ http://www.ptc.com/support/mathcad_supportCenter.htm to request help with this problem – select Installation. Our technical support engineers will try to assist getting Mathcad 11 running again.

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